BLACK FRIDAY SALE - 50% off on all orders!

FREQUENTLY ASKED QUESTIONS

FAQ

1.) How do I cancel my order?

In the event you wish to cancel your order, please contact us within 24 hour upon confirmation of the order at support@snowlooks.com. Please be advised that any cancellations after 24 hour upon confirmation of order will no longer be allowed and will not be entertain.


2.) How do I track my order?

You can track your order here. You can also reach out to our customer service to check your order status here.


3.) When/Where will I get my tracking number?

Once the order has been processed, a tracking number usually takes 1-4 business days to be generated. Please take note to allow 1 to 4 business days for your tracking information to be updated. If you have not received your tracking number within 4 business days and/or If the tracking status is "not available" within 1 to 4 business days from the time you have received your tracking number, kindly send us an email at support@snowlooks.com


4.) How long does delivery take?

Once the shipment is already loaded on the plane, the estimated delivery is 3-10 days for the United States and 12-15 days internationally. You will receive an email confirmation once your order has shipped. Feel free to contact us to check on your order status. We will gladly help you.


5.) I need my order fast, do you guys provide expedited shipping?

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within the United States and Internationally as mentioned.


6.) What types of payment do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Discover, etc.


7.) How can I know exactly when my order will arrive?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination, and the courier partner's delivery schedule in your location.


8.) Do you ship internationally?

Yes, we ship worldwide.


9.) What are our business days? 

We work Monday, Tuesday, Wednesday, Tuesday and Friday. We do not work on Saturday, Sunday.