Where do you guys ship to?
We ship to every country! Contact us if you have any questions regarding shipping!
What is your return/exchange policy?
The link to our returns/exchange policy page is: https://www.lowkeyswim.com/pages/refund-exchange-policy
How do I make sure I order the right size?
There is a size guide in the product page's description tabs! Please make to check the size guide as the fitting may vary.
Most customers order a size up!
What are the shipping options?
For USA, all orders have free 7 business days shipping in our new US warehouse. International orders have free 15 business day shipping on orders.
Are they machine washable?
Yes, just try to do a cold water quick wash if possible!
Why doesn't my swimsuit work?
If your swimsuit comes and is not changing color when you put them under water, it is probably a temperature issue. Like we state in our instructions email, our swimwear change from above or below 82℉ to the opposite color, so it is important to get the products to the proper temperature for the change to occur.
If warming them up does not work by just putting them on, try throwing them in the dryer or pouring cold water on them, and following with a splash of hot water.
Please do not hesitate to email us at firstname.lastname@example.org if you have any questions regarding the functionality of the swimsuits.
What should I do if I never receive my order?
We rarely have issues with delivery, but if you do not receive your apparel within 6 weeks of ordering and or do not have a tracking number, please contact us and we can easily assist you in finding a solution.
How is the product made?
Our trunks and bikinis are made from our signature heat-sensing polyester that allows for the swimsuit to dramatically change colors with changes in temperature, but also remain ultra durable for any activities.
How do I keep my swimsuits in good condition?
Avoid sun drying the swimsuits. The dryer is the optimal place to dry the them since UV rays can be harmful if exposed for a long duration of time. Other than sun damage, our trunks are pretty sturdy and rarely are blemished.
Washing them is fine too, just use cold water if you can!
How do I contact your company if my question was not answered?
Please email us at email@example.com! We'd be more than happy to help with whatever you need.